Terms & Conditions

Terms and Conditions for Hotel Accommodation Contracts

I. Scope

  1. These Terms and Conditions apply for hotel accommodation contracts as well as for all other supplies and services provided by the Hotel to the guest.
  2. Unless expressly recognised in writing by the Hotel, alternative provisions, including those contained in the guest’s or customer’s general terms and conditions, shall not be applicable.
  3. Conclusion of contract

II. Conclusion of contract

  1. A hotel accommodation contract (hereinafter: “contract”) is established when a guest booking inquiry is responded to with a booking confirmation from the Hotel.
  2. The contractual partners are the Hotel and the guest. If a third party undertakes the booking for the guest, as the customer it, along with the guest, will be liable as joint debtors to the Hotel for all obligations arising from the contract, provided the Hotel has possession of a corresponding declaration from the customer. Irrespective of this, every customer is obliged to pass on to the guest all information relevant to the booking, particularly these Terms and Conditions.
  3. Sub-contracting or sub-letting of rooms, together with their use for any purposes other than accommodation, require the prior written approval of the Hotel.

III. Services, prices, payment

  1. The Hotel is obliged to avail the rooms that the guest has reserved in accordance with these Terms and Conditions and to provide the agreed services
  2. The guest is obliged to pay the current or agreed Hotel prices for the hire of the room and for any other services he has made use of. This also applies to services effected by the guest or customer and expenses incurred by the Hotel vis-à-vis third parties.
  3. The agreed prices include the statutory rate of VAT. If the period between the conclusion of contract and the arrival of the guest exceeds two months and the statutory rate of VAT or local taxes and charges increase following the conclusion of contract, the Hotel reserves the right to increase the agreed price by an amount equal to that of the increase of the payable VAT or local taxes and charges.
  4. The Hotel is likewise entitled to change prices if, following the conclusion of contract, the guest requests changes to the number of rooms reserved, the services required of the Hotel or the length of the stay of the guest and the Hotel agrees to these changes.
  5. The Hotel is entitled upon conclusion of the contract or subsequently to request a reasonable advance payment or security deposit from the guest. The amount of the advance payment and the due date for its payment may be agreed in writing in the contract. During the stay of the guest in the Hotel, the Hotel is furthermore entitled at any time to request payment for the costs incurred to that time by the guest by issuing an interim invoice and to demand its immediate settlement.
  6. The guest is only entitled to set off counterclaims against the claims of the Hotel, if these counterclaims are undisputed or have been confirmed by way of a final legal judgement.

IV. Rescission (withdrawal) by guest from contract, cancellation

  • In the event that the guest withdraws the reservation 60 days prior to arrival or during the booked period up untill the conclusion of the contract, the Hotel shall have claim to full compensation.
  • The compensation regulation referred to above shall apply also if the guest does not show up to claim the room or services he has reserved.
  • The Hotel has no claim to compensation if it has granted the guest an option in his contract to withdraw from the contract within a specified time period without any requirement to pay compensation (cancellation without penalty). The date of receipt of the withdrawal notice by the Hotel shall be definitive. The guest must declare his intention to rescind (withdraw) in writing.

V. Rescission (withdrawal) by the Hotel

  • The Hotel is entitled to withdraw from the contract if there are significant reasons, especially if :
  • an act of God or other circumstances beyond the control of the Hotel make the fulfilment of the contract impossible;
  • rooms are booked under misleading or erroneous information concerning material matters, e.g. relating to the identity of the guest;
  • the Hotel has good reasons for supposing that the use of the Hotel’s services could significantly jeopardise the smooth running of the Hotel’s operations, or the safety of Hotel guests or Hotel employees or severely besmirch the public image of the Hotel in a manner beyond the control or scope of the Hotel’s organisation;
  • unpermitted sub-contracting or sub-letting of rooms is undertaken;
  • the Hotel becomes aware that the financial circumstances of the guest have significantly deteriorated following the conclusion of the contract, particularly if the guest fails to settle outstanding debts to the Hotel or fails to provide an adequate security deposit and therefore the Hotel’s entitlements to payment appear to be in jeopardy;
  • the guest issues an application for the commencement of insolvency proceedings in relation to his assets, or ceases making payments;
  1. The Hotel must promptly inform the guest that it is exercising the right of withdrawal.
  2. In such cases of withdrawal by the Hotel, the guest will not be entitled to claim for damages.

VI. Arrival and departure

  1. The guest has no right to demand the provision of specific rooms, unless the Hotel has confirmed the provisions of particular rooms in writing.
  2. The reserved rooms shall be available to the guest from 3 pm onwards on the agreed day of arrival. The guest has no right to demand that rooms should be provided earlier.
  3. The guest should claim reserved rooms no later than by 4 pm on the agreed day of arrival. Unless a later time of arrival has been expressly agreed, after 4 pm the Hotel has the right to assign the room to a different guest; the guest has no right of compensation in this event. The Hotel has a right of rescission in this respect.
  4. On the agreed day of departure, rooms must be vacated and be at the Hotel’s disposal by 11.00 am at the latest.

VII. Liability of the Hotel, limitation period

  1. If any failures or shortcomings arise in relation to the services provided by the Hotel, the Hotel will make every effort to rectify this situation if the guest has made his objections promptly known. If the guest culpably fails to notify the Hotel of the shortcoming, there can be no entitlement to a reduction of the contractually agreed payment.
  2. The Hotel is liable in accordance with the statutory provisions in relation to death or personal injury as well as for any deceitfully concealed faults and for any contractual guarantees assumed by it.
  3. For all other damage caused by the negligence of the Hotel, its legal representatives or vicarious agents, the Hotel will only be liable if this damage is due to a breach of a fundamental contractual obligation that jeopardises the actual purpose of the contract. In these cases the liability will be limited to foreseeable damage typical for this type of contract.
  4. The aforementioned limitations of liability apply to all claims for damages irrespective of the legal basis, including claims relating to tortious liability. The aforementioned limitations of liability also apply in case of a guest’s claims for damages against the employees or vicarious agents of the Hotel.
  5. For items brought into the Hotel,  the Hotel recommends that guests store such articles in the Hotel safe.
  6. Wake-up calls will be conducted with the greatest of care by the Hotel. Claims for damages are excluded except in connection with deliberate acts or gross negligence.
  7. Messages, post and packages for guests will be handled with great care. The Hotel will assume responsibility for keeping such items and, upon request and in return for a charge, to forward post and packages for the guest; this also applies to items of lost property, upon inquiry by the guest. After having kept such articles for at least one month, the Hotel is entitled to pass these on to the local lost and found office in return for a reasonable fee.

VIII. Concluding provisions, Court, Applicable law

  1. Amendments and additions to this contract must be made in writing.
  2. The place of performance is the registered address of the Hotel. Payment must be effected at said address.
  3. This contract is governed by the law of the Republic of Greece to the exclusion of United Nations Convention on Contracts for the International Sale of Goods.
  4. If any of the provisions of these Terms and Conditions are ineffective or void, or become so in the future, this will not prejudice the effectiveness of the remaining provisions. The statutory regulations apply accordingly.

Website Terms and Conditions

Welcome to Papillon Hotel!

These terms and conditions outline the rules and regulations for the use of Papillon Hotel’s Website, located at papillon.gr.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Papillon Hotel if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies. By accessing Papillon Hotel, you agreed to use cookies in agreement with the Papillon Hotel’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, Papillon Hotel and/or its licensors own the intellectual property rights for all material on Papillon Hotel. All intellectual property rights are reserved. You may access this from Papillon Hotel for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Papillon Hotel
  • Sell, rent or sub-license material from Papillon Hotel
  • Reproduce, duplicate or copy material from Papillon Hotel
  • Redistribute content from Papillon Hotel

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Papillon Hotel does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Papillon Hotel,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Papillon Hotel shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Papillon Hotel reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Papillon Hotel a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Papillon Hotel; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Papillon Hotel. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Papillon Hotel’s logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.